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Booking Your Tickets

When booking your tickets there are conditions that you need to let your travel planner know.

• You require medical oxygen or need to use an approved Personal Oxygen Concentrator (POC).
• You have chronic obstructive lung disease (e.g. emphysema) or a chronic heart condition. A change in cabin pressure at high altitude may worsen your medical condition.
• You have an infectious or contagious disease (e.g. tuberculosis) that could pose a direct threat to the health or safety of others on your flight.
• You suffer from an unstable medical condition (physical or psychological).
• You have suffered from a recent major medical incident (e.g. heart attack, heart failure, stroke, respiratory failure). A change in cabin pressure at high altitude may affect your condition.
• You have undergone surgery or have suffered a fracture in the 2 weeks preceding your scheduled flight.
• A cast was placed on a part of your body less than 48 hours before your scheduled flight. High altitude may cause increased swelling which may, in turn, affect circulation.
• You have a full leg cast, a leg that cannot bend or flex and/or must remain extended at all times, or severe back problems.
• You have a blood disorder (e.g. anaemia or leukemia). High altitude may affect the oxygen concentration in the blood.
• You have thrombophlebitis (inflamed blood vessels and/or blood clots). Prolonged postures, such as sitting, may aggravate such conditions.
• You have epilepsy or a history of seizures.
• You require the use of battery-powered medical equipment (e.g. CPAP/BPAP machine) during the flight.
• You are travelling with an attendant. In some airlines, attendant must be 16 years of age or older and capable of assisting you with your personal and physical needs during the flight.
• You have had an incident on board a previous flight or at the airport and may require medical attention.
• You are an Unaccompanied Minor and have a medical problem. An attendant may be required.
• You have a cognitive or medical impairment (e.g. Down syndrome, Alzheimer’s disease).
• Some airlines offer Service for Unaccompanied adult Requiring Assistance.
• You are travelling with an infant aged 7 days or less, a premature infant, or an infant less than 12 months old with a significant medical condition, who has recently undergone medical treatment.
• You are disabled by obesity. Customers who require extra seating because they are disabled by obesity or because they must accommodate another disability may request the service, medical approval is required
• You have a severe allergy to peanuts or nuts, or are severely allergic to cats, and would like to request a buffer zone in order to help avoid the risk of exposure.
• You have both a severe hearing and severe vision impairment with only residual hearing or vision and wish to travel without an attendant.

Important

Even if your situation does not require advance notice and medical approval, but you feel you need special assistance at the airport or in flight, please let us know in advance, so we can contact the airlines to make sure your needs are meet.

To be continued on April’s issue.