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Page added on June 28, 2013

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LBC Continues to Lead The Sea Cargo Industry

LBC Continues to Lead The Sea Cargo Industry thumbnail

Offers affordable and convenient delivery services anywhere in the Philippines

South San Francisco, Calif., June 5, 2013 LBC continues to lead the sea cargo industry in terms of reliability, affordability and fast delivery service. With its commitment to excellent customer service, LBC has become a company that thousands of Filipino immigrants all over the world have come to depend on.

Its ubiquitous white box with red bold letters has become synonymous to the immigrant Filipinos’ tradition of sending gifts to their loved ones back home. In the Philippines, LBC has the widest delivery network that allows its customers to send balikbayan boxes to every town and city nationwide.

Customers’ Needs

After decades of serving the Filipino worldwide, LBC has adopted its services to the varying needs of its customers – offering an array of services that meet every delivery requirement at any time.

For instance, LBC is the only sea cargo delivery company that accepts any sized box, even its competitors’ boxes. Customers are no longer limited to a single size that tends to limit their flexibility in sending specialty items to the Philippines.

LBC also honors the trust it has received from its thousands of loyal customers by providing the convenience of free pick-up anywhere in the U.S. as well as the ease of tracking shipment through text updates.

Technology, price

The company has also employed the latest technology in posting transactions and tracking deliveries through its use of an Android app and tablet during pick-up.

Also, customers can now track and receive updates on the progress of their boxes via SMS/text messages. Customers will receive a text when the box leaves the US, when it arrives in Manila and when the box is delivered.

They can also reach LBC’s customer service 24/7 through its toll free number. Despite these technological advances, customers can send items through LBC’s sea cargo for as low as $35 per box or as low as $11.50 per cubic foot.

Reliability

Nevertheless, LBC does not compromise on the quality of its services. The company continues to provide exceptional and trust-worthy delivery services for all its customers.

“LBC is one of the few companies worldwide serving the Filipino community that has never been blacklisted by the Department of Trade and Industry (DTI) in the Philippines,” said Patricia Garcia, LBC USA’s brand head for North America.

“This is testament to LBC’s commitment in ensuring that every customers’ delivery needs are satisfied beyond their expectations,” Ms. Garcia added.

In December of 2012, the DTI has blacklisted some 23 local cargo forwarders and 28 of their foreign counterparts after receiving hundreds of complaints about undelivered balikbayan boxes.

In addition to these complaints, the DTI explained that the companies in the list do not have accreditation with its Philippine Shippers Bureau.

Inclusion in the DTI’s blacklist is one event that LBC strives hard to avoid by delivering every sea cargo boxes on time and intact.

“LBC is committed in honoring the hard work of every Filipino abroad by safeguarding the balikbayan boxes that their valuable gifts to loved ones in the Philippines,” noted Ms. Garcia.

“We understand how hard they work to be able to send these gifts back home. LBC honors this by equally working hard to ensure that their boxes arrive fast and safely,” she added.









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