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Publisher’s Note
by CK May is the month of flowers not just in the Philippines but also here in Calgary. A lot of my neighbors have done their spring cleaning and unfortunately I cannot cope up with them. I remember that during this time of the year my husband, Hank gets busier day by day. He takes care [...]
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Albertans reminded to use caution when shopping online

Edmonton… In conjunction with Fraud Prevention Month, the Alberta government reminds consumers to learn more about their rights when shopping online.

“Internet shopping is different than shopping at a store or market. It is a borderless and global marketplace,” said Service Alberta Minister Heather Klimchuk. “A few minutes researching consumer rights and seller obligations will ease your online shopping experience and help safeguard your personal information.”

Alberta’s Internet Sales Contract Regulation requires businesses that sell products or services on the Internet to provide consumers with a copy of the contract within 15 days. Contracts must include a description of the goods or services, an itemized price list, the delivery date and the company’s cancellation, return, exchange and refund policies, if any.

To protect themselves, consumers should:
Safeguard personal information. Be careful what you share – the more information others have about you, the greater the security risk;
Use caution when giving out credit card information online. Ensure the site is secure by looking for a website address starting with https:// or a lock icon on your browser;
Keep a record of documents and e-mail messages about the goods or services purchased for future reference.

Consumers can also cancel the contract and reverse the charges in some circumstances when they make an online purchase using a credit card.

Consumers with concerns or complaints about an order they placed can contact Service Alberta at 1-877-427-4088 (toll free in Alberta). Additional information can be found on the Internet Shopping Tipsheet at www.servicealberta.gov.ab.ca/1020.cfm

Service Alberta is a partner in Fraud Prevention Alberta, a coalition of law enforcement, government and other organizations dedicated to building awareness about fraud-related activities and consumer protection. Join Fraud Prevention Alberta’s Facebook page or follow the organization on Twitter at www.twitter.com/FraudPrevAB for tips and Fraud Prevention Month events.

Media inquiries may be directed to:
Mike Berezowsky
Communications, Service Alberta
780-415-6051

Albertans reminded to use caution when shopping online

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